Lunarkane Support
Ages 4+ · Fully offline · No tracking
Lunarkane is an offline cosmic chain-building puzzle game. You link glowing lunar tiles before they fade, dodge drifting shadows, and work through story missions, world orbits, bosses and daily challenges. It runs entirely on your device — no account, no internet, no ads, no in-app purchases and no tracking of any kind.
Contact us
Email support@lunarkane.app for help, feedback or bug reports. We aim to respond within 48 hours. No sign-in is required, and Lunarkane never sends anything on its own — the email leaves only when you send it from your own mail app.
Report a problem
Fill in what you can — every field is optional. Lunarkane fills the template for you and shows the exact message below before you send it. Nothing is collected or sent automatically.
Typed by you — Lunarkane never reads your device details.
Opens a short test message addressed to support@lunarkane.app in your mail app and tells you here whether the route worked on this device. Nothing is sent until you tap send.
Message preview
Subject
Lunarkane — Bug report
Message
Hi Lunarkane team, Type: Something is broken Where it happened: Main menu What happened: (describe what you saw) What I expected instead: (describe what you expected) Steps to reproduce: 1. 2. 3. Device and OS (optional): (not provided) App version: 1.0.0 Thanks!
FAQ & troubleshooting
Search every answer below — it all works offline, with no network lookups.
13 answers available
Gameplay
How do I play?
Tap glowing lunar tiles before they fade to build a chain, then release to cash it in. Faster chains raise your combo multiplier, shards restore the survival meter, and touching a drifting shadow while a chain is live ends the run.
What are missions, orbits and stages?
Missions are grouped into World Orbits. Longer missions run in stages — Scavenge, Survive, Boss Pressure and Eclipse Finale — and each stage adds a new tile type, hazard or chain rule.
How do gear, sigils and relics work?
Relics recovered on missions grant small, capped passive bonuses. Sigils are two equippable run modifiers chosen before you start. Gear and abilities unlock at XP milestones. Everything is earned by playing — nothing is purchasable.
Offline mode
Does Lunarkane need an internet connection?
No. Lunarkane is fully offline. There is no login, no download step and no server check, so it plays identically in airplane mode, on a flight or in a dead zone.
Where is my progress stored?
Entirely on your device, in local app storage. Nothing is uploaded, and there is no cloud save.
How can I verify it really is offline?
Open Settings and choose Offline Check. It confirms live that gameplay, audio and artwork all resolve on-device with no network requests.
Troubleshooting
The game stutters or drops frames.
Open Settings and set Graphics Quality to Low. That caps frame pacing, lowers render scale and skips weather effects — designed for older iPhones.
A background looks missing or blank.
Run Offline Check from Settings. It verifies every backdrop decodes and reports any that fail; missions always fall back to the procedural backdrop, so they never break.
Sound is not playing.
Check the music and sound-effects toggles and the volume slider in Settings, then confirm your device is not muted or in silent mode.
Can I roll back after a bad run or a mistaken import?
Yes. Lunarkane snapshots your save automatically before every run and keeps the last several on your device. Open Settings → Snapshots & rollback, pick a snapshot and tap Roll back. The rollback itself is snapshotted first, so it can be undone.
How do I move my save to another iPhone without email?
Open Settings → Transfer by QR code and tap Show my save as a QR code, then on the other iPhone tap Scan a save from another iPhone and point the camera at the screen. Large saves split into several codes — scan them in any order. Everything happens between the two screens with no internet.
How do I seal a chain into a closed loop?
Drag through tiles as usual, then bring the last tile back onto the tile you started from. Once the loop can close, the tile pulses and the area inside lights up — sealing collects every tile fenced inside the shape, whatever shape you drew, for a large score and meter bonus.
My progress disappeared.
Deleting the app or clearing its storage removes local progress permanently. Restore it from a backup file if you exported one; support cannot recover progress remotely because we never receive it.
Backup & restore
Progress lives only on this device, so export a backup before reinstalling or resetting.
Back up
- Open Settings from the main menu.
- Scroll to Backup & restore.
- Tap Export progress. A
.jsonfile is saved through your device's share or downloads sheet — keep it in Files, iCloud Drive or anywhere you like.
Restore
- Open Settings → Backup & restore.
- Tap Import progress and pick the backup file.
- Scores, missions, relics, badges and settings are replaced with the backup contents, and the change applies immediately.
The backup file is written and read entirely on your device. It is never uploaded, and support has no copy of it.
Accessibility
Every option below lives in Settings and is remembered on your device.
- Colourblind palettes — protanopia, deuteranopia and tritanopia safe tile and rune colours.
- Reduced motion — freezes parallax, weather, starfield drift and rune animation while keeping gameplay feedback readable.
- Motion intensity — Light, Normal or Off, for finer control than a single switch.
- High contrast mode and text size controls that apply across the whole app.
- Haptics on/off, plus separate music, sound-effects and volume controls.
- VoiceOver labels on the board and menus, and Dynamic Type support.
- Graphics Quality (Automatic, High, Low) for smooth play on older iPhones.
Lunarkane · Support support@lunarkane.app · No accounts, no ads, no tracking.